Tracking

Understanding our tracking service

WHERE IS MY PARCEL?

You can track your delivery online. Simply enter your parcel tracking number and track your parcel anytime, anywhere.

If you are expecting a PS5 delivery from GAME and haven’t received a Yodel tracking number then unfortunately we haven’t received your parcel. Please get in touch with the GAME customer service team for more information.

WHAT IS MY PARCEL ID OR TRACKING NUMBER?

Your parcel tracking number is a unique code that allows us to track your parcel. It’s usually between 8 and 20 digits long.

Different senders have different types of codes, here are some examples of what your code may look like:

FLXD077143856174-CARGO

You should have been sent a parcel number by your sender either when you ordered your goods, when your parcel was dispatched or on the day of delivery.

WHAT IF I DON’T HAVE A TRACKING NUMBER?

Your sender should have provided you with a tracking number via email or text message.

If you are unable to find your parcel tracking number, you will need to speak to the sender of the parcel who will be able to help you.

WHY IS THERE NO TRACKING AGAINST MY PARCEL?

If you have just ordered your goods, it may take a short time for the parcel information to update on our systems. If you have had your parcel number for more than a day and there is no tracking information then please contact the sender to verify your parcel number is correct and that your parcel has been passed over to Courier Plus Express Delivery Service.

THERE HAS BEEN NO TRACKING UPDATE FOR SEVERAL DAYS, WHAT SHOULD I DO?

If there has been no update on your parcel on our tracking page for a couple of days and it has gone beyond the expected delivery date, please get in touch via our Webchat and one of our team will be able to help you.

MY TRACKING LOOKS WRONG OR ISN’T WHAT I EXPECTED

It may be that the latest scan about your parcel’s delivery has not made it to our system yet. This can take a few minutes. If you are concerned however, please speak to one of our advisors via our Webchat. If your tracking shows that your parcel is being returned to your sender then you will need to contact your retailer as they have requested that the item be returned to them.