Redelivery

HOW DO I REARRANGE MY PARCEL DELIVERY?

You may be able to rearrange your delivery to a different address, date or even arrange to collect from your local depot, whilst your parcel is on its way to you. Head to our tracking page, enter your tracking ID and see what options are available to you.

If you are not able to rearrange during your delivery, you will need to wait for our agent to attempt to deliver your parcel, when you will receive a calling card detailing what steps you will need to take next

WHY CAN’T I REARRANGE MY DELIVERY?

This could be down to a few things…

It can depend on the service the sender has chosen and where your parcel is in the delivery process.

Some deliveries can be re-arranged whilst on their way to you – head to our tracking page, enter your tracking ID and see what options are available to you.

If you are unable to rearrange your delivery online, once our agent has attempted their first delivery of your parcel, you will be left a card detailing what to do next

CAN I COLLECT MY PARCEL INSTEAD OF REARRANGING?

This will depend on where your parcel is in its journey to you. If your parcel is available to be collected from our depot, you will be given the option to arrange this on our tracking page. If you want to collect your parcel from your local depot, please complete the form when prompted to ensure your parcel is ready for collection.