RETURNS
HOW DO I RETURN A PARCEL?
You will need to contact your sender to arrange for a collection from your address. At this point, you can request that our agent brings a label to attach to your return if you are unable to provide one yourself or if the parcel didn’t have a returns label inside.
On the morning of your collection, you will need to have your parcel packaged and ready for collection. Your return’s collection can take place anytime between 7am-9pm however you will be provided with a two-hour collection window on the morning of the collection.
You will be able to follow your return’s journey back to your sender via our tracking page.
HOW DO I PACKAGE MY RETURN PARCEL?
If your parcel has come in packaging suitable for a return then follow the instructions given by the parcel’s sender.
If you are using the original packaging that your parcel was sent in then please ensure the original labels are removed, covered-up or crossed out.
IS THERE A COST TO RETURN A PARCEL?
This will depend on your sender. You will need to check with your parcel’s sender to find out.
HOW WILL I KNOW WHEN MY ITEM HAS BEEN RETURNED?
Head to our tracking page and enter your tracking ID and you will be able to track your parcel’s return back to your sender.
CAN I TRACK MY RETURN?
Yes – of course
All parcels sent through our network can be tracked.
Your tracking ID will be on the returns label that your sender has supplied or that our driver may have given to you. Once the parcel has been collected, you can use this tracking number to check your parcel’s return back to the sender on our tracking page.